By Oliver Guirdham
Explores all elements of interpersonal communique at paintings, from face-to-face conferences to new types of desktop mediated communique similar to social media. can help the reader in achieving expert interpersonal verbal exchange at paintings in the course of the realizing of appropriate idea and newest examine, made transparent in non-technical language with examples.
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Explores all facets of interpersonal verbal exchange at paintings, from face-to-face conferences to new varieties of computing device mediated communique corresponding to social media. might help the reader in attaining expert interpersonal conversation at paintings throughout the figuring out of suitable thought and most recent learn, made transparent in non-technical language with examples.
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Extra info for Work communication: mediated and face-to-face practices
1 shows the main communication mode alternatives and the factors that influence how people choose a mode. The chapter has two sections: the first analyses media affordances, the second describes the factors other than media characteristics that influence media choice. The exercises give you an opportunity to practise media choice. 1 AFFORDANCES OF DIFFERENT WORK COMMUNICATION MODES Communication modes vary in the properties that enable or constrain interaction: these properties are called social affordances.
Some media, such as letters and email, allow a participant to revise an utterance privately before sending it to a partner. In ftf and telephone conversations, most selfrepairs must be done publicly. 6 32 THE REVOLUTION IN WORK COMMUNICATIONS Ubiquity (reachability): as with mobility, the ability to reach others and be reached by them wherever you are is a highly valued affordance, and for organizations an important aid to efficiency. Attention gaining: getting other people’s attention, for instance when working in a group, is a precondition for getting a message across.
Perhaps you’ve sent several emails with information and the relationship is becoming a bit impersonal, a bit distant, so you’ll arrange a visit to make it more human again. Clients usually like the fact that you take the time and trouble to go to see them – so long as you don’t do it too often. (Author’s interview with an executive from a media and information company) People undoubtedly perceive significant differences in communication channels, but the hierarchy of preference is not clear. 29 Again, in a high-tech computer manufacturing company, although technology was used to communicate, it did not replace ftf interaction.
Work communication: mediated and face-to-face practices by Oliver Guirdham