Read e-book online Communications for Business: A Practical Approach PDF

By Shirley Taylor

ISBN-10: 0273687654

ISBN-13: 9780273687658

The fourth variation of Communications for company is a finished textbook, workbook, and reference e-book rolled into one. This publication might help readers to improve self belief and services in composing powerful company communications. This e-book should be invaluable to a person who's operating or education to paintings in an administrative, managerial or secretarial position which calls for solid verbal exchange and company English abilities. This booklet should still end up important to scholars wishing to take the subsequent examinations: *Pitman skills English for enterprise conversation *LCCI Examinations Board English for company *RSA Examinations Board verbal exchange in company

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F) Describe the location of a hotel where your company is hosting a seminar next month. (g) Remind staff of the security procedures at your company. (h) Obtain reactions from staff to a new telephone system recently installed. (i) Put forward a proposal for a change in company policy. (j) Send an urgent message to an overseas client. QXD 26/5/05 12:40 pm Page 28 28 Section 1 The nature of communication WHY ARE COMMUNICATION SKILLS IMPORTANT? Communication is the heart of every organisation. Everything you do in the workplace results from communication.

A telephone message should be passed to its recipient immediately, or placed on his or her desk if the recipient is out. VOICE PROCESSING Answering machines are now a thing of the past, and voice mail is now part of what is known as ‘voice processing’. This includes an automatic attendant, automatic call distribution, call forwarding, call screening, and many other features. Voice mail is more than just an answering machine – it allows you to send, store and retrieve verbal messages. It is often used in business to replace brief inter-office notes or e-mails and messages that need no response.

Accept differences without judging, and learn to listen. 4 Be open-minded. Accept that you may have to change your habits or mindset when communicating across cultures. 5 Avoid distractions. Do not be distracted by things like appearance or dress. 6 Be patient. Sometimes persistence will be necessary when communicating with someone from a different culture. 7 Look for similarities. Try to find common ground, parallels, connections. 8 Send clear messages. Make sure all your written as well as your verbal and nonverbal communications are quite clear, reliable and consistent.

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Communications for Business: A Practical Approach by Shirley Taylor


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