Download PDF by Abhinav Krishna Kaiser: Become ITIL Foundation Certified in 7 Days: Learning ITIL

By Abhinav Krishna Kaiser

ISBN-10: 148422163X

ISBN-13: 9781484221631

Pass the ITIL starting place exam through studying the fundamentals of ITIL and dealing via real-life examples. This publication breaks the path down for learning in 7 days with three hours an afternoon, this means that on the finish of per week you are prepared to cross the examination. you are going to additionally see counsel and an array of pattern questions, in addition to FAQs on ITIL. All this may organize you for the exam and provides you the information required to move with flying colors.
After utilizing Become ITIL starting place qualified in 7 Days and incomes the ITIL origin certification, you may be good positioned to get the profession you usually wanted.

What you are going to Learn

  • Gain ITIL fundamentals – the full syllabus designed of the ITIL starting place certification
  • Obtain a deep-rooted realizing of ITIL issues and never textbook knowledge
  • Prepare for the ITIL origin examination
  • Sort out career-related queries and judge no matter if ITIL will relief your career
Who This ebook Is For

IT execs from the IT providers are the first audience. 

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Additional resources for Become ITIL Foundation Certified in 7 Days: Learning ITIL Made Simple with Real-life Examples

Example text

12 Practice Exercises 1. Which of the following is NOT defined as a part of a typical process? Metrics c. Tools 2. ITIL is developed based on: a. Proprietary knowledge b. Best practices c. Existing standards d. Customer requirements 3. Who is an internal customer? a. Teams within the customer organization b. Separate organization c. Same organization as the service provider d. Supplier organization 14 Chapter 1 ■ Service Management as a Practice 4. What does an IT service offer customers? a.

Let’s look at the types of agreements and contracts that are normally used in IT service management. 1 Service-Level Agreement A service-level agreement (SLA) is a formal understanding between the service provider and the customer. It defines the customer’s expectations in terms of the service levels. The document is usually drafted, agreed to, and signed by signatories from both sides of the table. Figure 2-7 illustrates the service-level agreement. 27 Chapter 2 ■ Generic Concepts Figure 2-7.

It is not complete for all permutations and combinations. The AND gate provides a FALSE output whenever any of the inputs are FALSE. Table 2-3. Criteria for a Service Fit Available Enough? Capacity Enough? Continuous Enough? Secure Enough? Fit for Use? TRUE TRUE TRUE TRUE YES TRUE TRUE TRUE FALSE NO TRUE TRUE FALSE TRUE NO TRUE FALSE TRUE TRUE NO FALSE TRUE TRUE TRUE NO In the following illustrations, I provide examples for each criterion that needs to be met for the service to be fit for use. 1 Available Enough?

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Become ITIL Foundation Certified in 7 Days: Learning ITIL Made Simple with Real-life Examples by Abhinav Krishna Kaiser


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